Diploma in Hospitality Management - SIT50416
Take your hospitality skills to the next level
If you’ve got your sights set on management in the exciting and fast-paced hospitality industry, this course will fast-track your career by preparing you with the strong foundation of skills and practical knowledge needed to lead a service team and manage floor operations with confidence.

You will learn exactly how to coordinate staff effectively in a service environment, strategies to inspire higher performance, how to take control of finances, how to create and implement your own operational plans and how to make fast decisions with ease in high-pressure situations. After developing management skills in the classroom, you’ll get the chance to apply them and grow your confidence in an internship with one of AA Poly’s strong industry partners.
COURSE CODE SIT50416 Diploma in Hospitality Management
LOCATION In-class at 628 Bourke St Melbourne
CONTACT HOURS Approx. 20 hours per week
Blended learning available
140 hours of work-based training in hospitality services
DURATION OF COURSE 12 months (or 4 terms)
COURSE STARTS Upon Request. Please email enquiries@aapoly.edu.au for further details.

About this course
This course gives you the broad skills and knowledge needed for success as a manager or supervisor in a broad range of modern hospitality settings. The units are designed to give students practical skills in leadership, operations management, finance, human resources, safety and customer service so they can confidently and reliably perform the full range of tasks required for management roles.

The Diploma includes 28 units which are studied on campus, including 13 core units and 15 electives. The course is delivered over 12 months or 4 terms. As well as approx. 20 contact hours per week, students attend 140 hours of work-based training in hospitality services to successfully complete the course.

This is a nationally recognised Diploma, and successful completion will qualify and prepare students with skills, knowledge and practical industry experience to gain positions as a duty manager, bar supervisor or team leader, shift manager or concierge in a range of areas within the hospitality industry.
Study Units
BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXCCS007 Enhance the customer service experience
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
SITHIND004 Work Effectively in Hospitality Service * +
*Prerequisite unit is SITXFSA001 Use hygienic practices for food safety
+ Work Based Training Unit of Competence
SITXFSA001 Use hygienic practices for food safety
SITXFSA002 Participate in Safe Food handling Practices
SITXFSA004 Develop and implement a food safety program
SITXHRM004 Recruit, select and induct staff
SITXHRM006 Monitor staff performance
SITXINV003 Purchase Goods
SITXINV004 Control Stock
SITXMPR007 Develop and Implement and marketing Strategies
BSBITU302 Create Electronic presentations
BSBITU306 Design and Produce Business Documents
BSBITU402 Develop and use complex spreadsheets
BSBCMM401 Make a presentation
BSBRSK501 Manage Risk
BSBSUS501 Develop workplace policy and procedures for Sustainability
AA Poly recognises the diverse learning needs of students and has thus incorporated a range of teaching and delivery methods in the course offered. They include observations, discussions, written assignments, tests, examinations, and/or practical application/ work related projects, classroom instruction, group and individual work, field trips, teamwork activities and role plays. Assessments will be consistent with these training delivery methods.
Credit Transfer and Recognition of Prior Learning (RPL)
Credit Transfer is where units previously studied at another Registered Training Organisation or Education provider, are recognised and accepted as a completed unit.

For example, you may have completed the same unit of competency at another institution while undertaking another course; This will be recognised if the unit has the same title and unit code number. If a course title and code are not an exact match, a mapping process will be conducted to identify whether the unit requirements have been met.

Where Credit Transfer is being applied for, you must provide the unit, subject or competency information in the statement format and the original documents, including the qualification and related statements of attainment, must be produced.

Recognition of Prior Learning (RPL), means you may be able to shorten the length of your course by measuring the skills acquired through your work or life experiences, or through qualifications obtained from formal studies or training.

To receive RPL, you must apply at the time of enrolment (via the RPL section of the application form). All RPL applications have a due date requirement. This date is approximately four weeks from you receiving the RPL application documentation and must be completed before the commencement of any training services. If you have any queries about Recognition of Prior Learning (RPL), please contact us.
Victorian Government Funded Training Fee Information 2017
Fee For Service* $5,000
Swipe card*** $100 (Refundable)
Nominal Hours (Maximum) 1320
Government Funded $ Per Nominal Hour $4.00
Indicative Government Funded Tuition Fee $5,280
Indicative Student Tuition Fee per course ** $400
Indicative Student Tuition Fee per hour $0.30
Indicative Student Concession Tuition Fee per course $80
Indicative Student Concession Tuition Fee per hour $0.06
*Fee for Service: Fees charged for participants where participants are not eligible for State Government funding.
**Inclusive of all teaching materials provided to participants for the duration of the course.
***Swipe card: Only required for student attending classes at AAPoly

Please note:
·         The Student Tuition Fees as published are subject to change given individual circumstances at enrolment.
·         Student Tuition Concession rate: 20% of Student Contribution.

AAPoly may use both state and federal funding for this course (eligibility criteria does apply), Student tuition fees as published are subject to change given individual circumstances at enrolment.

AAPoly is a Skills First registered institution. Funding may be available through the Victorian Government for eligible students to study courses that will prepare students to work in an industry with a growing need for skilled workers. To see if you’re eligible for Skills First, click here.

Payment Plans
Payment plans are also available for students enrolling in Diploma level courses.
Study & Career Pathways
Nationally recognised training Diploma in Hospitality Management
Career opportunities • Hotel manager
• Restaurant manager
• Front of house manager
• Function manager
Graduates of this Diploma can also apply for the Advanced Diploma of Hospitality and higher education qualifications with Federation University, including a Bachelor of Hospitality and Tourism Management.