Free and confidential support
Embarking on a student journey is an exciting and pivotal time in one’s life. However, it can come with challenges that may be unfamiliar to students, especially if new to the country and without the support network of family and friends.

Challenges can involve adjusting to the new environment, adopting new routines, integrating into a new social and academic context, coping with the demands of study, securing employment and managing financial obligations.

Our qualified and experienced Counsellors offer a safe and supportive space to express the issues that are important to students in order to gain direction or strategies to overcome them. Counselling sessions are strictly confidential; AAPoly is committed to respecting privacy around personal matters.

Engaging with our counselling services will help lift students’ aspirations towards improving mental health and well-being, enhancing the student experience at AAPoly.

Reasons to seek counselling:
Students from all backgrounds seek counselling and support for personal and study-related matters. Students can seek help about any personal issue, personal development or challenging life event, including:

  • Homesickness, loneliness or isolation
  • Stress, anxiety or depression
  • Study pressures
  • Relationship heartache or grief
  • Upsetting life events
  • Sexual assault or harassment
  • Domestic violence
  • Incidents of discrimination
  • Sleep or eating disturbance

Safety Tips with Technology

The following webpage from Domestic Violence Resource Centre offers some important advice for people who suspect they are being abused or stalked through technology devices or while using social media sites.


Please report an incident of Sexual Assault or Sexual Harassment via the contact text box below. You can choose to report anonymously* or provide your student details (Student ID). If you provide your details we will contact you to ensure that you are safe, adequately supported and happy with how we are responding to your report.

Things you may want to include in your report include: What happened? Who was involved? Where/when did it happen? Any other relevant details.

*Please note that if you report anonymously we will not be able to provide you with any updates on our response to your report.

Benefits of counselling:
Students can choose to attend one session or ongoing counselling support to feel positive and lasting change in their well-being. Benefits of counselling include:
  • Improved mindset and resilience
  • Transformed thoughts, feelings and behaviours
  • Development of new strengths and skills
  • Greater recovery from challenging life events
  • Better day to day functioning and more positive moods
  • Healthier and happier personal and professional relationships
  • Increased self-esteem and confidence

How to access our counselling services:
Appointments are available Monday – Thursday (9am – 5pm) and bookings are essential;
  • Moodle:
  • Phone: +61 3 8610 4100
  • Email:

  • You may also book an appointment in person through these channels:
  • Bourke St. Campus: Reception or Room 7.06 (Angela Rivera or Donna del Porto)
  • Swanston St. Campus: Via Receptionist (Diana Toffoletto)
  • Sydney Campus: Room 7.02 (Joanne Huet)
Referral Services
For external referral services and emergencies after hours, please refer to this list of providers:


Lifeline Australia provides people in Australia access to crisis support and suicide prevention services.

Phone: 13 11 14 (24 hours a day, 7 days a week)

Suicideline (Victoria) provides free, professional, anonymous support for people in Victoria at risk of suicide, concerned about someone else’s risk of suicide, and bereaved by suicide.
Phone: 1300 651 251 (24 hours a day, 7 days a week)


William Anglis First Aid and Medical Centre offer a bulk-billing service to all International students with a valid OSHC card.

Address: Level 2 in Building C, 555 La Trobe Street, Melbourne
Phone: 03 9606 2208 (8am – 5pm, Mon – Fri)


Beyond Blue provides information and support to help Australians achieve their best possible mental health.

Phone: 1300 22 4636 (24 hours a day, 7 days a week)
eheadspace provides a confidential, free, and secure space for young people (12 – 25 years) or their family. You can chat, email, or speak on the phone with a qualified youth mental health professional.

Phone: 1800 650 890 (9am - 1am, every day)

Care in Mind provides free online and phone counselling for people living, working, or studying in Melbourne's northern, central, and western suburbs.

Phone: 1300 096 269 (24 hours a day, 7 days a week)

Reach Out is Australia’s leading online mental health organisation for young people. You can access a range of information and resources on a range of mental health and well-being topics through the website.


Women's Emergency Care at the Royal Women's Hospital provide a 24-hour, 7-days-a-week response to recent sexual assaults for women and men:

Address: 20 Flemington Road, Parkville

The Royal Women’s Hospital Sexual Assault Crisis Line provides crisis care response for people who have experienced sexual assault.

Phone: 03 9635 3610 (24 hours a day, 7 days a week)

The Sexual Assault Crisis Line provides state-wide, after-hours, confidential, telephone crisis counselling for people who have experienced both past and recent sexual assault.

Phone: 1800 806 292 (5pm – 9am, 7 days a week)

1800Respect provides a national sexual assault, domestic and family violence counselling service.

Phone: 1800 737 732 (24 hours a day, 7 days a week)

The Safe Steps Family Violence Response Centre is Victoria's 24/7 family violence support service.

Phone: 1800 015 188 (24 hours a day, 7 days a week)


Directline is a confidential alcohol and drug counselling and referral service.

Phone: 1800 888 236 (24 hours a day, 7 days a week)

Gambler's Help provide support for anyone affected by gambling.

Phone: 1800 858 858 (24 hours a day, 7 days a week)


Compassionate Friends Victoria provides grief support.

Phone: 1300 064 068 (24 hours a day, 7 days a week)

GriefLine provide anonymous support and specialist grief counselling to individuals and families.

Phone: 03 9935 7400 (12pm – 3am, 7 days a week)


Fair Work Commission can help with employment related matters, including pay and leave disputes or unfair dismissal.

Phone: 1300 799 675 (9am and 5pm, Monday to Friday)

JobWatch is a free and confidential employment rights legal centre.

Phone: (03) 9662 1933 (9am - 5pm, Mon – Fri and 9am - 8.30pm, Wed)


Study Melbourne Student Centre provide free support, information and contacts to help you enjoy living and studying in Victoria, including help with accommodation, health, employment and legal problems.

Address: 17 Hardware Lane, CBD.
Open Monday to Friday, 9am to 5pm (except public holidays)
Phone: 1800 056 448